Refund policy
Last updated: August 31, 2026
At Marv, we want you to be happy with your purchase. If there is an issue with your order, we're here to help.
This Refund & Return Policy explains when you may request a return, exchange, replacement, or refund for products purchased from marvclothing.com.
1. Eligibility for Returns
We accept return requests for eligible products within 7 days of delivery.
To be eligible for a return, the product must:
Be unworn and unused
Be unwashed
Be in its original condition
Have all original tags and packaging, where applicable
Not show signs of damage, stains, perfume, makeup, or other wear
Products that do not meet these conditions may not be eligible for a return.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is:
Damaged
Defective
Incorrect
Different from what you ordered
Missing from your order
please contact us within 48 hours of delivery.
For damaged, defective, or incorrect items, please provide:
Your order number
A clear description of the issue
Clear photographs of the product
Photographs of the packaging, where relevant
We may request additional information to verify the issue.
If the issue is confirmed to be our fault, we may offer a replacement or refund, depending on the circumstances and product availability.
3. Change of Mind / Size Issues
If you ordered the wrong size or simply changed your mind, the product may be eligible for return provided it meets our return conditions.
In such cases:
Return shipping costs may be the customer's responsibility.
The original shipping fee may not be refundable.
The product must be returned in its original, unused condition.
Refunds or exchanges will only be processed after the returned product has been received and inspected.
We recommend checking our size chart before placing an order to help avoid size-related returns.
4. Non-Returnable Items
Certain products may not be eligible for return or exchange, including:
Products that have been worn or washed
Products damaged after delivery due to customer handling
Products with removed or damaged tags
Products showing signs of use
Items returned after the applicable return period
Any product specifically identified as non-returnable on its product page
5. How to Request a Return
To request a return, contact us at:
Email: support@marv-store.com
Please include:
Subject: Return Request – [Order Number]
And provide:
Order number
Name used for the order
Reason for the return
Photos of the product, if applicable
Please do not send the product back before receiving return instructions from Marv.
6. Return Shipping
For returns caused by a customer selecting the wrong size, changing their mind, or other customer-related reasons, the customer may be responsible for the return shipping cost.
If the return is due to an incorrect, damaged, or defective product caused by Marv or our fulfillment process, Marv may cover the applicable return or replacement shipping costs.
7. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, we will process your refund within 3–5 working days. Refunds are issued using the payment method used for the original order:
For online payments, refunds may be issued through the applicable payment provider or payment method.
For cash on delivery orders, refunds may require additional information from the customer, such as bank or digital-wallet details, depending on the available refund method.
If you have not received your refund within 3–5 working days of approval, please contact us at support@marv-store.com and we will look into it for you.
Actual refund processing times may vary slightly depending on your payment provider or financial institution.
8. Exchanges
If you need a different size, you may request an exchange within the applicable return period, subject to:
Product availability
The returned product meeting our return conditions
Applicable shipping costs
If the requested size or product is unavailable, we may offer an alternative solution or refund where applicable.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
Because Marv products may be sent for production or fulfillment shortly after an order is placed, we cannot guarantee that cancellation will be possible once processing or production has started.
Once an order has been shipped, it generally cannot be canceled. You may instead request a return if the order qualifies under this policy.
10. Refused or Failed COD Deliveries
For cash on delivery orders, customers are expected to accept and pay for their orders when delivered.
If an order is repeatedly refused or cannot be delivered because of incorrect contact or address information provided by the customer, Marv may restrict or refuse future COD orders.
11. Refunds for Canceled Orders
If Marv cancels an order after an online payment has been successfully received, the applicable amount will be refunded through the available refund method within 3–5 working days.
This does not apply where an order has been canceled because of fraudulent activity, payment disputes, or other circumstances where a refund is not legally or contractually required.
12. Late or Missing Refunds
If your refund has been approved but you have not received it within 3–5 working days, please:
Check your bank or payment account.
Contact your payment provider.
Contact Marv at support@marv-store.com if the issue continues.
13. Our Right to Refuse a Return
Marv reserves the right to refuse a return, exchange, replacement, or refund if the product does not meet the conditions outlined in this policy or if there is evidence of misuse, abuse, fraudulent activity, or an attempt to circumvent our return policy.
14. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our business, products, fulfillment processes, or applicable requirements.
The updated version will be posted on this page with a revised "Last Updated" date.
15. Contact Us
If you have questions about returns, exchanges, or refunds, please contact us:
MarvLahore, Pakistan
Email: support@marv-store.com
Website: marvclothing.com