Refund policy
Last updated: October 30, 2026
At MARV, we want you to be happy with your purchase. If something isn’t right with your order, we’re here to help.
This Refund & Return Policy explains the conditions under which you may request a return, exchange, replacement, or refund for products purchased through marvclothing.com.
1. Eligibility for Returns
Return requests must be submitted within 7 days of delivery. Products are eligible for return only if they meet the following conditions:
- The product is unworn and unused
- The product is unwashed
- The product remains in its original condition
- Original packaging is included, where applicable
- The product has no stains, perfume or makeup marks, damage, or other signs of wear
Products that do not meet these conditions may not be eligible for a return or exchange.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incorrect, different from what you ordered, or missing from your order, please contact MARV within 48 hours of delivery.
To help us investigate and resolve the issue, please provide:
- Your order number
- A clear description of the issue
- Clear photographs of the product
- Photographs of the packaging, where relevant
We may request additional information to verify the issue.
If the issue is confirmed to be attributable to MARV or our fulfillment process, we will offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.
3. Change of Mind and Size-Related Issues
If you ordered the wrong size or changed your mind after receiving your order, you may request a return or exchange within the applicable return period, provided the product meets our return conditions.
In such cases:
- Return requests must be submitted within 7 days of delivery
- The customer may be responsible for return shipping costs
- The product must be returned in its original, unused, and unwashed condition
- Refunds and exchanges are subject to inspection of the returned product
We recommend checking our size chart carefully before placing your order to help ensure the best fit.
4. Non-Returnable Products
The following products may not be eligible for return or exchange:
- Products that have been worn or washed
- Products damaged after delivery due to customer handling or misuse
- Products with removed or damaged tags, where applicable
- Products showing signs of use, stains, or other wear
- Products returned after the applicable 7-day return period
- Products specifically identified as non-returnable on their product pages
These restrictions do not exclude eligible claims involving defective, damaged, or incorrect products, or any rights available to customers under applicable law.
5. How to Request a Return
To start a return, exchange, or refund request, email support@marv-store.com with the subject line Return Request – [Order Number], and include:
- Order number
- Name used when placing the order
- Reason for the return or exchange
- Clear photographs of the product, if applicable
Please do not send any product back before receiving return instructions from MARV. This helps ensure that your return is handled correctly.
6. Shipping Costs for Returns
MARV currently offers free shipping on all orders across Pakistan. Free shipping on the original order does not necessarily mean that return shipping will also be free.
- Change of mind or size-related returns: the customer may be responsible for the cost of shipping the product back to MARV
- Damaged, defective, or incorrect products: if the issue is attributable to MARV or our fulfillment process, MARV will cover the applicable return or replacement shipping costs
- Original shipping charges: since no shipping fee is charged on the original order, none will be deducted from a refund
- Return shipping costs: where the customer is responsible, the applicable cost will be confirmed before the return is processed
Any shipping arrangements will be confirmed with the customer as part of the return process.
7. Refunds
Once your returned product has been received and inspected, we will tell you whether your refund has been approved.
Approved refunds are generally processed within 3–5 working days of approval. The time it takes for the amount to appear in your account may vary depending on your payment provider or financial institution.
Orders are paid by Cash on Delivery, so a refund may require you to provide bank account or digital wallet details, depending on the refund method available.
No original shipping fee will be deducted from an eligible refund, because MARV currently offers free shipping on all orders. Any return shipping costs that the customer has agreed to bear may still apply.
If you have not received your refund within the expected timeframe, please contact support@marv-store.com.
8. Exchanges
If you would like a different size or an alternative product, you may request an exchange within 7 days of delivery, subject to:
- Availability of the requested size or product
- The returned product meeting our eligibility requirements
- Applicable return or replacement shipping costs
All exchanges are subject to product inspection and stock availability. If the requested size or product is unavailable, we may offer an alternative solution or a refund, where applicable.
For customer-requested exchanges, the customer may be responsible for applicable shipping costs. If the exchange is needed because of an incorrect, damaged, or defective product attributable to MARV or our fulfillment process, MARV will cover the applicable return or replacement shipping costs.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
Orders may enter processing, production, or fulfillment shortly after being placed, so we cannot guarantee cancellation once that has started. Once an order has been dispatched, cancellation may no longer be possible. If the order has already been delivered, you may request a return if it qualifies under this policy.
10. Refused or Failed Cash on Delivery Orders
For Cash on Delivery orders, customers are expected to accept delivery and pay the amount due when the parcel arrives.
If an order is refused or cannot be delivered because of incorrect contact details, an incomplete address, or other customer-related reasons, the parcel may be returned to MARV.
Repeated refusal of COD orders, or repeated failed deliveries attributable to the customer, may result in restrictions on, or refusal of, future COD orders.
11. Refunds for Orders Cancelled by MARV
If MARV cancels an order after payment has been received, the refundable amount is generally processed within 3–5 working days, using the available refund method.
The time required for the funds to appear in your account may vary depending on your payment provider or financial institution. Any withholding or denial of a refund will be subject to applicable law and the circumstances of the order.
12. Late or Missing Refunds
If your refund has been approved but has not appeared in your account within the expected timeframe, we recommend that you:
- Check your bank account or payment account
- Contact your bank or payment provider to confirm whether the refund is pending
- Contact MARV at support@marv-store.com if the issue remains unresolved
Please include your order number and refund confirmation details, if available, so we can help you more quickly.
13. Our Right to Refuse a Return
MARV reserves the right to refuse a return or exchange if the product does not meet the eligibility requirements set out in this policy, or if there is evidence of misuse, abuse, fraudulent activity, or an attempt to circumvent this policy.
This does not limit any rights or remedies available to customers under applicable law.
14. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our business, products, fulfillment processes, or applicable requirements.
Any revised version will be published on this page with an updated “Last updated” date. The policy that applies to an order will be determined in accordance with applicable law and the circumstances of the purchase.
15. Contact Us
If you have any questions about returns, exchanges, replacements, or refunds, please contact us:
MARV
Lahore, Pakistan
Email: support@marv-store.com
Website: marvclothing.com
We are happy to help resolve any issues with your order and make your shopping experience with MARV as smooth as possible.