Refund policy
Return & Refund Policy
At MARV, we want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- All original tags and packaging must be intact
- The item must not be damaged by the customer
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
- You can request a return within 7 days of receiving your order
- Requests made after this period may not be accepted
To initiate a return, please contact us at:
marvclothing123@gmail.com
3. Refund Process & Timing
- Once your returned item is received and inspected, we will notify you of the approval or rejection
- If approved, your refund will be processed within 5-7 business days
- Refunds will be issued via:
- Bank transfer, or
- Original payment method (if applicable)
4. Exchange Options
- We offer exchanges for:
- Size issues
- Defective or damaged items
- Exchanges are subject to product availability
- To request an exchange, contact us at marvclothing123@gmail.com
5. Damaged or Defective Items
If you receive a damaged or defective product:
- Please notify us within 2-3 days of delivery
- Share clear photos of the issue for verification
👉 We will offer:
- A replacement, or
- A full refund (if replacement is not available)
6. Non-Returnable Items
The following items are not eligible for return:
- Worn or used products
- Items without original packaging or tags
- Items purchased on sale or promotion
- Products damaged due to misuse
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless:
- The item is defective, or
- An incorrect product was delivered
- In eligible cases, we may cover or reimburse return shipping costs
8. Contact Us
For any return or refund inquiries, please contact:
- Email: marvclothing123@gmail.com
- Store Name: MARV