Shipping policy
Last updated: August 31, 2026
Thank you for shopping with Marv. We aim to provide a smooth, reliable, and convenient delivery experience for every order.
Please review the following Shipping Policy before placing your order.
1. Shipping Coverage
Marv currently ships orders within Pakistan.
At this time, we do not offer international shipping.
Orders are delivered through trusted third-party courier partners to the shipping address provided during checkout.
2. Shipping Method
We currently offer standard delivery through our courier partners.
Payment for your order can be made using Cash on Delivery (COD) or prepaid online payment. The available payment methods will be displayed at checkout based on your location and other applicable conditions — see our Terms of Service for the full list of accepted payment methods.
3. Order Processing
Orders are generally processed within 1–2 working days after the order is successfully placed.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation and, where available, tracking information.
Please note that order processing time is separate from delivery time.
4. Delivery Time
Estimated delivery time is 3–5 working days after dispatch.
Delivery times may vary depending on:
Your city or location
Courier availability
Weather conditions
Public holidays
Unexpected operational delays
Other circumstances beyond Marv's reasonable control
Remote or less-accessible locations may require additional delivery time.
The delivery timeframe provided is an estimate and is not a guaranteed delivery date.
5. Shipping Charges
We do not currently offer free shipping. Our standard shipping charge is Rs. 250, which will be displayed at checkout before you complete your order.
From time to time, Marv may run free shipping or promotional shipping offers. Any such offer will be subject to the terms specified at the time of the promotion.
6. Order Tracking
Once your order has been dispatched, we may provide you with a tracking number through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information provided to monitor the status of your shipment.
Please allow some time for tracking information to become active after the parcel has been handed over to the courier.
7. Accurate Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout. This includes:
Full name
Active phone number
Complete shipping address
City
Relevant delivery instructions, where applicable
Marv is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will try to assist, but we cannot guarantee that changes can be made after an order has been dispatched.
8. Failed Delivery Attempts
If a delivery attempt is unsuccessful because the customer:
Is unavailable
Provides an incorrect address
Provides an unreachable phone number
Refuses to accept the parcel
Otherwise prevents successful delivery
the courier may make additional delivery attempts or return the parcel to Marv.
Additional shipping charges may apply if the parcel needs to be re-shipped.
For cash on delivery orders that are repeatedly refused or returned due to customer-related reasons, Marv may restrict or refuse future COD orders.
9. Delayed or Lost Shipments
While we work with trusted courier partners, delivery delays can occasionally occur. Delays may result from:
Courier operational issues
Weather or natural events
Public holidays
Address-related problems
High-volume periods
Other circumstances outside Marv's control
If your order appears significantly delayed or is marked as delivered but you have not received it, please contact us so we can coordinate with the relevant courier.
Marv will make reasonable efforts to assist in resolving delivery issues, but final delivery is performed by the third-party courier.
10. Damaged Packages
If your parcel appears visibly damaged when delivered, please inspect the package before accepting it where possible.
If the product inside is damaged or defective, contact Marv within 48 hours of delivery and provide:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, where applicable
Any replacement or refund will be handled according to our Refund & Return Policy.
11. Multiple Items in an Order
If your order contains multiple products, we generally aim to ship them together. However, depending on inventory availability and operational circumstances, items may occasionally be shipped separately.
If your order is split into multiple shipments, you may receive separate tracking information.
12. Address Changes After Ordering
If you need to change your delivery address after placing an order, contact us as soon as possible.
We will try to accommodate the request if the order has not yet been dispatched.
Once an order has been handed over to the courier, Marv may not be able to change the delivery address.
13. International Shipping
Marv currently does not offer international shipping. We currently deliver only within Pakistan.
14. Shipping and Returns
Shipping issues related to defective, damaged, incorrect, or eligible returned products are handled according to our Refund & Return Policy. Please review our Refund & Return Policy for information regarding:
Returns
Exchanges
Refunds
Damaged products
Incorrect products
Size-related returns
15. Contact Us
If you have questions about your order or shipping, please contact us:
MarvLahore, Pakistan
Email: support@marv-store.com
Website: marvclothing.com
We're happy to help with your order and delivery questions.